Wednesday, November 11, 2020

The top 7 reasons dental insurance claims are rejected

Now more than ever, it is important to submit complete and correct insurance claims, writes Steve Roberts. In this article, he provides seven common reasons why your dental practice's claims might be getting rejected and some steps you can take to expedite approval and payment.


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Thoughts on honoring the veterans in your patient base

As people in the U.S. mark Veterans Day, we ask dental practices what they know about the veterans who are part of their patient base. Is your dental practice doing enough to recognize them -- both as veterans and as your loyal customers?


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Did you know there's a rare tumor that mimics periodontitis?

An oral surgeon diagnosed and treated a teen with a rare vascular tumor in her mouth after a dentist and periodontist improperly treated her for periodontitis for two years. Details of the case were published on November 6 in BMC Oral Health.


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Tuesday, November 10, 2020

Podcast: Let's talk about codeine and pain control for your patients

Codeine is often viewed as a good alternative for pain control for your patients, but what do you really need to know about it and what health risks should you keep in mind? Tom Viola, RPh, shares his thoughts on what you and your team need to know about codeine in this short podcast.


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What to know about starting a DSO with other dentists

What happens when dentists who own a number of dental practices want to join forces and contribute those practices to a startup dental service organization (DSO) that they will own together? Bruce Bryen, CPA, CVA, details the many steps involved when dentists want to start their own DSO and they are contributing substantial assets in the form of noncash contributions, such as their own dental practices.


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What could be the latest link between SARS-CoV-2 and oral lesions?

In addition to oral lesions being an early sign of COVID-19, infection with the SARS-CoV-2 virus may trigger the late onset of secondary ulcers in patients, according to a letter to the editor published on November 1 in Oral Diseases.


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Monday, November 9, 2020

The power of rhetoric of advocacy

Words have the power to invoke a feeling, relive a memory and inspire change. In advocacy, the rhetoric we choose can make or break the conversations you’re having. To lobby is to converse with people in power and persuade them to enact change. Using the aspects of rhetoric can enhance our advocacy and lobby efforts.

Three modes of rhetoric

Aristotle defined rhetoric as “the ability to see what is possibly persuasive in every given case.” The three modes of rhetoric are ethos, logos and pathos. Ethos is the ethical appeal and plays to the speaker’s credibility. You can enhance your ethos by using terms your audience will understand. Logos uses reasoning to convince your audience.

In preparing to meet with legislators, dental students should review statistics on the topics they will discuss. Pathos uses the audience’s emotions to persuade them, which can be accomplished through personal stories. We can use all three aspects of rhetoric to advocate effectively and speak with legislators about issues affecting dental students.

Not just a ‘New York state of mind’

The first time I lobbied was with the New York State Dental Association (NYSDA) and ASDA District 2 dental students in Albany, New York. The dentists and dental students reviewed the bills we were lobbying before meeting with legislators. We received tips on how to speak with legislators: understand what you are lobbying for, enter meetings with confidence, be friendly and share your gratitude for the legislator’s time.

Also, get comfortable getting personal. When you have limited time with your legislators, move them with personal stories, not numbers. This means sharing stories of how these bills affect you, your profession and your patients. Stay away from statistics and medical jargon. Appeal to them with terms they will understand. In addition, keep party lines in mind. When speaking with Republicans, appeal to a bill’s fiscal or small business advantages. When speaking with Democrats, speak to reducing barriers to care and improving access.

Read the rest of the article in the November/December issue of Contour.

~Sydney Shapiro, Columbia ’21, ASDA President