Do's and don'ts for patient interactions: Know what to say to patients

Knowing what to say greatly enhances every interaction with patients. Use staff meetings to review and role-play training scripts. Scripts make everyone more confident in answering patient questions and addressing concerns, notes Dr. Roger P. Levin in his latest Practice Success tip.

Read more on DrBicuspid.com

Related Reading:

Dos and don'ts for patient relationships: Partner with patients to provide better care

Dos and don'ts for communication: Learn to listen better

Dos and don'ts for better scripting: Improving patient communication, one interaction at a time

Dos and don'ts for communication: Become fluent in body language

Dos and don'ts for patient communication: Help inexperienced patients understand oral health

Dos and don'ts for practice management: The neglected communication skill -- listening