Do's and don'ts for reducing cancellations: Schedule based on patient needs

Preappointing works for many patients, but not for everyone. Segment your patients based on their behavior. If a portion of your patients consistently cancel after they've been preappointed, contact them a month before their next hygiene appointment and then follow up with one-week and 48-hour reminders, Dr. Roger P. Levin recommends in his latest Practice Success tip.

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Dos and don'ts for scheduling: Work with the 48-hour rule