Do's and don'ts for bonding with your patients: Get personal

Too many dentists treat patient after patient, forgetting that they are much more than a set of teeth. Always begin a patient's appointment talking about something "nondental," advises Dr. Roger P. Levin. Touch on a topic of personal interest to the patient. Don't just jump right into the business at hand. Most patients enjoy a few minutes to unwind and relax.

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